A: All orders placed on business days (Monday-Friday), before 3PM PST will be shipped on the same day. However, some orders may take up to 48 hours to process and ship depending on current promotions at that time.

A: Tracking information will be automatically sent via email after your purchase has been processed. If you do not receive it and your order has been shipped, please check your spam folder. Otherwise, please contact our support team for additional help.

A: Yes, we provide international shipping. You may purchase BHCosmetics products online using a major credit card or PayPal account (to see more payment options please choose your country during the first step of the ordering process and your payment options will appear at your right). Alternatively, you may mail in a Cashiers Check or Money Order in USD funds. Once you place your order, it will be shipped within 24-48 business hours. Our international shipping method is USPS International. We ship most packages out of California so some areas will take longer to ship than others. You will be able to track your package via www.usps.com **More international shipping information: USPS First Class International [10-20 days] ($12.45) USPS Priority International [8-10 days] ($24.95) **Shipping to Canada: USPS First Class Canada [10-15days] ($9.05) USPS Priority Canada [8-10 days] ($16.95) USPS Canada Standard [5-6 days] ($19.95)

A: Here are the differences: *The First Edition has very bright, vibrant colors and carries very little neutral tones. *The Second Edition has bright and vibrant colors as well, but approximately twice as many neutral tones as the First Edition. *The Third Edition has some bright colors, but is primarily neutral based and has a wide range of deep set tones perfect for an everyday look or night look. *The Fourth Edition is an all shimmer palette, with a mix of bright, neutral and dark shades.

A: The shades may look similar, but each palette is unique to its own with slightly different shades from the rest of the palettes.

A: o Visa o MasterCard o American Express o Paypal o Prepaid Company Check, Cashier Check or Money Order (Note: Such orders will take 7-10 days to process as all checks must cleared, including Cashier's Check due to the existence of fraudulent checks.)

A: Yes, you may download and print our mail order form. Please click here to view this form.

A: Your online orders are secure. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

A: Yes, you may call us toll free at 1-888-545-4744. We are open from 10am to 5pm PST, Monday-Friday.

A: Absolutely. We use industrial materials to make sure that the probability of damage is minimal. We insure each package, so if anything happens to your purchase while in mail transit, we will be happy to switch your damaged item with a brand new one - free of charge.

A: Please contact our support team and we will confirm your order with the package contents. We apologize for any inconveniences!

A: We do not offer free returns, but we do offer full refunds in most circumstances. Please contact support@bhcosmetics.com if you have a return you would like to inquire about. *Note: Hassle-Free Returns means that we will gladly accept your return if you are unhappy with your purchase. In most cases of broken palettes, we will need your Order ID and photos of the damaged product.

A: No. We never test on animals.

A: Yes! Please visit http://www.bhcosmetics.com/Video/ for tips and tutorials. You can also get updates on new videos by subscribing to our YouTube channel: www.youtube.com/BHCosmetics.

A: Our pricing strategy is different from most in the industry. We believe that high quality products can be very affordable! While big companies make big profits, we give the savings we get ourselves back to you - our customers.

A: For all wholesale inquiries, please email wholesale@bhcosmetics.com and one of our representatives will get in touch with you within 48 hrs.