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Human Resources Coordinator

Experience: Not Applicable

Employment Type: Full-time

BH Cosmetics is seeking an experienced Human Resources Coordinator to join our expanding team! As one of the fastest growing companies in the US, BH Cosmetics is constantly seeking professionals to fill out important company roles. We are looking for someone who has an eye for talent, as well as a strong understanding of employment policies and regulations.

Primary Responsibilities:

BH Cosmetics is seeking an experienced Human Resources Coordinator to join our expanding team! As one of the fastest growing companies in the US, BH Cosmetics is constantly seeking professionals to fill out important company roles. We are looking for someone who has an eye for talent, as well as a strong understanding of employment policies and regulations.

 

Primary Responsibilities:

  • Coordinate quality recruitment activities:

             i.) Post & advertise for openings

            ii.) Maintain Resume/Applicant Profile databases

            iii.) Participate in career days, job fairs and headhunting activities

            iv.)Screen resumes and employment applications relative to JDs

            v.) Verify applicant references, certification/licensure and educational credentials

            vi.) Regulate post-offer probation terms and conditions

  • Process new hire paperwork including data entry into HRIS system and file management
  • Schedule, coordinate & conduct interviews for new hires and orientations for new on-board employees
  • Assist higher management in the creation and implementation of new policies
  • Prepare offer, regret and acknowledgment letters
  • Administer background checks like criminal, motor vehicle checks, as well as e-verification of authenticating employment eligibility for new employees while vigilantly monitoring results
  • Maintain attendance record
  • Liaise between employees and the management in a courteous and professional manner
  • Manage recruitment events
  • Initiate policies for employee recreational and recognition activities
  • Monitor operational compliance with the company’s policies and procedures
  • Maintain, monitored and tracked various statistical and departmental reports
  • Handle termination process tactfully:

            i.) Notify and carry out required documentation for payroll changes

            ii.) Conduct employee exit interviews

            iii.) Process benefit notifications for planning executives

  • Administer claims for employee health insurance policy; tracked status of cases, reported and maintained logs
  • Respond to employee queries, including but not limited to benefits claims, absenteeism and policies
  • Prepare departmental reports
  • Participate in special projects like implementation of workday policy refresher, Payroll restructuring and time-keeping.
  • Diplomatically respond to State unemployment claims
  • Coordinate HR technologies including ERPs to automate and streamline department workflow
  • Represent the department and took complete responsibility, in the absence of higher HR management
Desired Skills & Qualifications

  • 3-5 years of experience in Human Resources.
  • Knowledge of employment laws and regulations-required.
  • Strong organizational skills-required.
  • Ability to multi-task, follow through, and follow-up-required.
  • Calm demeanor in pressure situations-required.
  • Excellent communication skills- required.
  • Ability to speak with confidence to employees, managers, and C-level executives- required.
  • Experience with Microsoft Suite (Word, Excel) - required.
  • Experience with ADP payroll systems- strongly preferred.
  • Knowledge of E-commerce and/or beauty vertical operations- strongly preferred.

Customer Service Representative

Experience: Associate Entry level

Employment Type: Full-time

Job description

Want to join a highly-successful E-commerce & Color Cosmetics Company?  BH Cosmetics is seeking highly-motivated, Customer Service Representative to join our team!

  • Ensure that superior customer service is delivered at all times to all customers.
  • Keep up-to-date on new sales, promotions, coupons & new product launches.
  • Ensure emails are responded to in a timely fashion.
  • Ensure phone calls are responded to quickly & with proper etiquette.
  • Ensure returns & replacements are properly tracked & shipped.
  • Proactively assist colleagues.

 

Desired Skills and Experience

  • 1-3 years of experience in customer service (at a call center or office).
  • Proficiency in Microsoft Office- required.
  • Strong writing & grammar skills- required.
  • Strong phone etiquette- required.
  • Team player- required
  • Bilingual (Spanish & English) – a plus.
  • Desk.com experience- a plus.
  • Gmail experience- a plus.
  • Basecamp experience- a plus.
  • Magento experience- a plus.

Call Center Manager- Customer Service

Experience: Mid-Senior level

Employment Type: Full-time

Job Description

Want to join a highly-successful E-commerce & Color Cosmetics Company?  BH Cosmetics is seeking a highly-motivated Call Center Manager to oversee its growing customer service team!
 
  • Ensure that superior customer service is delivered at all times to all customers.
  • Develop & recommend customer service personnel, hours & future guidance/projections on team size.
  • Develop & implement Customer Service Guidelines.
  • Facilitate implementation of Customer Relationship Management System (CRM).
  • Hire, develop, train & mentor Customer Service Reps
  • Keep team up-to-date on new sales, promotions, coupons, new product launches & inventory levels.
  • Ensure returns, missing products & replacements are properly tracked & shipped in a timely fashion.
  • Maintain & update website help sections.
  • Improve customer service quality results by studying, evaluating, & re-designing processes; establish & communicate service metrics; analyze results & implement changes.
  • Demonstrate visible leadership & provide proactive support to the customer service team. Encourage strong teamwork & conduct frequent inspections, reviews & behavioral observations.
  • Ensure that systems are in place that recognize, reinforce & reward Customer Service Reps that achieve great results.
  • Ensure that a safe working environment is maintained at all times & that the appropriate safety regulations & policies are complied with.

Desired Skills & Experience

  •     Bachelor's degree or equivalent work experience.
  •     2-5 years’ experience in a call center (managing 10 or more reps).
  •     Proficiency in Microsoft Office- required.
  •     Skills in communication, staff leadership & motivation- required.
  •     Strong writing & grammar skills- required.
  •     Strong phone etiquette- required.
  •     Desk.com experience- a plus.
  •     Gmail experience- a plus.
  •     Basecamp experience- a plus.
  •     Magento experience- a plus.
  •     Bilingual- a plus.

Content & Marketing Copywriter

Experience: Director

Employment Type: Full-time

BH Cosmetics is seeking an experienced Content & Marketing Copywriter to join its growing team. BH Cosmetics has been acknowledged as one of the fastest growing private companies in the US and currently operates out of North America and Europe. The company is seeking an established individual that knows the English language like the back of their hand!

  • Edit, edit, edit. Grammar, grammar, grammar.
  • Make sure that all of BH Cosmetics daily content and writing is perfect- grammar, spelling, context, & length.
  • Write promotional and marketing material for online creative, as well as offline catalogs & products.
  • Write engaging and interesting content for BH Cosmetics blog & social communities.
  • Help review internal memos, emails, promotional material and content before it gets distributed or added to the Company’s websites.
  • Continuously look to improve product descriptions and online content.
  • Stay up-to-date on fashion & beauty trends.

Qualifications:

  • 2 or more years of experience writing marketing and content for an internet-related company- required
  • **B.A.  in English –required**
  • Excellent organizational and communication skills (oral and written)- required
  • Able to handle multiple tasks, and manage priorities to meet deadlines
  • Adept at working independently to complete tasks and solving problems to completion
  • Excellent attention to detail
  • Desire to learn
  • Excellent people skills and ability to interact with the team
  • Strong skills with Microsoft Office Suite- required
  • Beauty/Fashion industry- huge plus
  • Bilingual (German, French or Spanish)- a plus

If you are an enthusiastic team player who thrives in an entrepreneurial environment, we want to hear from you.

Business Development Intern

Experience: Internship

Employment Type: Part-time

Job Description

Want to join a successful cosmetics company that has doubled in size each of the last 3 years? BH Cosmetics is seeking highly-motivated Business Development Interns interested in gaining hands-on experience in its rapidly growing business department.

 

 Responsibilities

  • Provide amazing customer service & care to current & potential clients.
  • Reach out to past buyers to drive future business.
  • Enter & process orders & verify wholesale accounts are up-to-date.
  • Cold & warm call leads; provide product literature & sales material.
  • Learn to understand business issues & proper solutions.
  • Monitor the progress of account development.
  • Learn up-sell/cross-sell targets and techniques to enhance average order value.
  • Pro-actively research top competitor & industry trends
  • Help team achieve biweekly and quarterly goals.

Desired Skills and Experience

  • Student or Young Professionals.
  • Business Experience- plus.
  • Excellent written, verbal, and presentation skills- required.
  • Familiarity with computers, databases and Office Suites, Word & Excel.
  • Available at least 3 days, 12-15 hours per week
  • We offer college credit to all interns, in addition to rewards for outstanding work.

             

Interns will be looked at for future career opportunities!

Social Media Interns

Experience: Internship

Employment Type: Part-time

Job Description

Want to build your resume this summer? Want to join a highly-successful e-commerce company that leads the makeup market in social media content & outreach? BH Cosmetics is seeking highly-motivated Social Media Interns for its growing e-commerce company. We need energetic and hungry individuals that can keep pace with our rapidly expanding company and viewership. At BH Cosmetics you will join an elite social media program dedicated to creating high-quality experiences for each and every customer! Note that this position requires work on site, so candidates must reside in the Los Angeles area.


Responsibilities include:

  • Learn to create content & engage followers on social media properties: Facebook, Twitter , Tumblr, Pinterest & Instagram
  • Contact & build relationship with influential bloggers & Youtube gurus
  • Coordinate product reviews and giveaways
  • Update key marketing documents & databases
  • Keep up with online marketing & social media trends

Desired Skills and Experience

  • Some work and/or internship experience
  • Uses social media in everyday life
  • Strong reading & writing skills
  • Available at least 3 days, 12-15 hours per week

We offer college credit to all interns, in addition to rewards for outstanding work.
Interns will be looked at for future career opportunities!

Apply for this position
Apply Now
 
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