FAQ

A: All orders placed on business days (Monday-Friday), before 3PM PST will be shipped on the same day. However, some orders may take up to 48 hours to process and ship depending on current promotions at that time.

A: Tracking information will be automatically sent via email after your purchase has been processed. If you do not receive it and your order has been shipped, please check your spam folder. Otherwise, please contact our support team for additional help.

A: Yes, we provide international shipping. You may purchase BH Cosmetics products online using a major credit card or PayPal account (to see more payment options please choose your country during the first step of the ordering process and your payment options will appear at your right). Once you place your order, it will be shipped within 24-48 business hours. Our international shipping method is USPS International. We ship most packages out of California, so some areas will take longer to ship than others. Additionally, please note that as your order weight increases, shipping costs will also increase. You will be able to track your package via www.usps.com.

**More international shipping information:
USPS First Class International [10-23 days] ($12.45)
USPS Priority International [8-13 days] ($24.95)

**Shipping to Canada:
USPS First Class Canada [10-19 days] ($9.05)
USPS Priority Canada [8-13 days] ($16.95)
USPS Canada Standard [5-9 days] ($19.95)

A: Here are the differences:

*120 Color Palette 1st Edition: This palette has very bright, vibrant colors and carries very little neutral tones.

*120 Color Palette 2nd Edition: This also contains bright and vibrant colors, but approximately twice as many neutral tones as the 1st Edition.

*120 Color Palette 3rd Edition: This edition carries some bright colors, but is primarily neutral based and has a wide range of deep, cool tones perfect for an everyday look or night look.

*120 Color Palette 4th Edition: The 4th Edition contains all shimmer shades, with a mix of bright, neutral and dark shades.

*120 Color Palette 5th Edition: We call this palette our Warm & Natural Palette. It contains many earth-tone colors, as well as soft pinks and purples.

A: The shades may look similar, but each palette is unique to its own with slightly different shades from the rest of the palettes.

A: Visa, MasterCard, American Express, Paypal
*Note: Such orders will take 7-10 days to process as all checks must cleared, including Cashier's Check due to the existence of fraudulent checks.)For PayPal eCheck, we will not ship until the payment clears. Due to potential fraud and misuse, we may decide not to ship an order, or request additional verification information for credit card, PayPal or Google Checkout payments.

A: Your online orders are secure. Secure Socket Layer (SSL) encryption is used for every transaction to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

A: Yes, you may call us toll free at 1-888-545-4744. We are open from 10am to 5pm PST, Monday-Friday.

A: Absolutely. We use industrial materials to make sure that the probability of damage is minimal. We insure each package, so if anything happens to your purchase while in mail transit, we will be happy to switch your damaged item with a brand new one - free of charge.

If your order was shipped via UPS and you received a damaged item, please note the following: UPS requires a photo of the damage, and a photo of the shipping box. UPS must pick up the damaged item(s) in the original shipping box.

A: Please contact our support team and we will confirm your order with the package contents. We apologize for any inconveniences!

A: We do not offer free returns, but we do offer full refunds in most circumstances within 30 days of purchase. Please download the customer return form and place it within your return package once you have filled it out. For all other questions regarding returns, please feel free to email us at support@bhcosmetics.com.
*Note: Hassle-Free Returns means that we will gladly accept your return if you are unhappy with your purchase. In most cases of broken palettes, we will need your Order ID and photos of the damaged product.

A: Yes. In order to better protect our customers and prevent fraudulent charges from occurring, BH Cosmetics requires a photo of the credit card being used and one piece of government issued identification, such as, a driver's license.

A: No. We never test on animals.

A: Yes! Please visit http://www.bhcosmetics.com/Video/ for tips and tutorials. You can also get updates on new videos by subscribing to our YouTube channel: www.youtube.com/BHCosmetics.

A: Our pricing strategy is different from most in the industry. We believe that high quality products can be very affordable! While big companies make big profits, we give the savings we get ourselves back to you - our customers.

A: Each product comes with an expiration date on the package. For example, the back of our eyeshadow palettes have an image of a small container with the number 24. This means that the eyeshadows expire 24 months after the package is opened. However, products have potential to last longer with good care.

A: For all wholesale inquiries, please email wholesale@bhcosmetics.com and one of our representatives will get in touch with you within 48 hrs.