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Call Center Manager- Customer Service

Experience: Mid-Senior level

Employment Type: Full-time

Job Description

Want to join a highly-successful E-commerce & Color Cosmetics Company?  BH Cosmetics is seeking a highly-motivated Call Center Manager to oversee its growing customer service team!
 
  • Ensure that superior customer service is delivered at all times to all customers.
  • Develop & recommend customer service personnel, hours & future guidance/projections on team size.
  • Develop & implement Customer Service Guidelines.
  • Facilitate implementation of Customer Relationship Management System (CRM).
  • Hire, develop, train & mentor Customer Service Reps
  • Keep team up-to-date on new sales, promotions, coupons, new product launches & inventory levels.
  • Ensure returns, missing products & replacements are properly tracked & shipped in a timely fashion.
  • Maintain & update website help sections.
  • Improve customer service quality results by studying, evaluating, & re-designing processes; establish & communicate service metrics; analyze results & implement changes.
  • Demonstrate visible leadership & provide proactive support to the customer service team. Encourage strong teamwork & conduct frequent inspections, reviews & behavioral observations.
  • Ensure that systems are in place that recognize, reinforce & reward Customer Service Reps that achieve great results.
  • Ensure that a safe working environment is maintained at all times & that the appropriate safety regulations & policies are complied with.

Desired Skills & Experience

  •     Bachelor's degree or equivalent work experience.
  •     2-5 years’ experience in a call center (managing 10 or more reps).
  •     Proficiency in Microsoft Office- required.
  •     Skills in communication, staff leadership & motivation- required.
  •     Strong writing & grammar skills- required.
  •     Strong phone etiquette- required.
  •     Desk.com experience- a plus.
  •     Gmail experience- a plus.
  •     Basecamp experience- a plus.
  •     Magento experience- a plus.
  •     Bilingual- a plus.

Senior Web Developer-- PHP, Magento

Experience: Director

Employment Type: Full-time

Job Description

Want to join a successful online company that has doubled in size each of the last 3 years? BH Cosmetics is seeking a highly-motivated PHP/Magento developer that can quickly learn its coding language and databases and help propel its and website properties to the next level. Plus, at BH Cosmetics your growth-potential has no limits so join our team and let’s grow together!

  • Implement new site design and collateral
  • Fix bugs in the back and front-end
  • Migrate & integrate content among multiple platforms
  • Implement & monitor 3rd party scripts and software
  • Improve usability and site performance
  • Work with Designers & Online Marketing Team to upgrade websites, daily

Desired Skills & Experience

  • 4-7 years developing PHP-based eCommerce sites.
  • Bachelor’s Degree
  • Strong analytical and troubleshooting skills.
  • Excellent organizational skills & the ability to prioritize.
  • Excellent communication skills & the ability to effectively interact with upper management and co-workers.
  • Strong writing & math skills.
  • Experience in e-commerce (required)
  • Experience with PHP, Magento, Wordpress, HTML, CSS, Zend, Java Script, Iframes, Jquery, AJAX, API’s (required)
  • Good knowledge of database concepts and databases such as MySQL.
  • Magento CERTIFIED (preferred- will have to receive certification otherwise)
  • Facebook App development experience (preferred)
  • UX knowledge (a plus)
  • HTML5 (a plus)
  • SEO knowledge (a plus)
  • Mobile experience (a plus)

Social Media Interns

Experience: Internship

Employment Type: Part-time

Job Description

Want to build your resume this summer? Want to join a highly-successful e-commerce company that leads the makeup market in social media content & outreach? BH Cosmetics is seeking highly-motivated Social Media Interns for its growing e-commerce company. We need energetic and hungry individuals that can keep pace with our rapidly expanding company and viewership. At BH Cosmetics you will join an elite social media program dedicated to creating high-quality experiences for each and every customer!


Responsibilities include:

  • Learn to create content & engage followers on social media properties: Facebook, Twitter , Tumblr, Pinterest & Instagram
  • Contact & build relationship with influential bloggers & Youtube gurus
  • Coordinate product reviews and giveaways
  • Update key marketing documents & databases
  • Keep up with online marketing & social media trends

Desired Skills and Experience

  • Some work and/or internship experience
  • Uses social media in everyday life
  • Strong reading & writing skills
  • Available at least 3 days, 12-15 hours per week

We offer college credit to all interns, in addition to rewards for outstanding work.
Interns will be looked at for future career opportunities!

Videography & Video Editing Interns

Experience: Internship

Employment Type: Part-time

Job Description

Want to build your resume this summer? Want to join a highly-successful e-commerce company that moves buyers through engaging video content? BH Cosmetics is seeking highly-motivated Videography Interns for its growing e-commerce company. We need energetic and hungry individuals that can keep pace with our rapidly expanding company and viewership. At BH Cosmetics you will join an elite online team dedicated to creating high-quality experiences for each and every customer!

 

Responsibilities include:

Videography & Video Editing Interns will work with our team to produce media content for our blog, YouTube channel and website properties.

 

  •          Produce & edit weekly content
  •          Cover local events (trade shows, promotional parties, etc.)
  •          16 minimum hours on-site per week
  •          Help manage shooting schedule
  •          Acquire & maintain props for shoot
  •          Create sets & design shoot themes
  •          Manage content & video catalog

Desired Skills and Experience

  •         Currently in school for a degree in videography or cinematography (recent graduates accepted)
  •          Self-starter & Team player
  •          Experience with videography and video edit
  •          Ability to help train other staff on video basics
  •          Strong understanding of light & sound- required
  •          Experience with still photography abilities a plus
  •          Fashion and/or Beauty Experience a plus
  •          Knowledge of iMovie Editing Suites a plus
  •          Knowledge of Adobe Editing Suites a plus
  •          Knowledge of Final Cut Pro a plus
  •          Easy access to video-editing software a plus
  •          Previous experience filming YouTube shorts or Tutorials- a plus

  

We offer college credit to all interns, in addition to rewards for outstanding work. Interns will be looked at for future career opportunities!

Videography & Video Editing Interns have the potential to grow into a paid position however, at this time BH Cosmetics can offer school credit, work experience and the chance to add BH Cosmetics as a client on your resume or reel as compensation for your time.

Apply for this position
Apply Now
 
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