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All orders are processed upon receipt. Please allow 1 - 3 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days.  For more detail click here.

We know you are eagerly awaiting your BH Cosmetics! Our goal is to make sure your order arrives completely, safely, and quickly so that you can enjoy everything you’ve purchased.

Most orders are shipped out within 1 - 3 business days, with many orders shipping out the same day.  During high volume periods like the holidays and new product launches, there may be a delay up to 5 business days to process your order.     

As soon as your order is shipped, we will email you a tracking number.
Please allow 1 - 2 business days for the tracking number to show any updates on the couriers website. (FedEx, USPS, Globegistics)

We proudly ship to over 180 countries! Free shipping is available on international orders with a subtotal of $75 or more and on all 50 US states and US territories on orders of $40 or more.

Click here for a list of countries that we ship to.

We are so excited to offer free shipping for domestic & international orders!

Domestic (Within 50 United States, and US Territories): Free shipping on orders with a subtotal of $40 or more, before taxes. International (Outside of United States): Free shipping on orders with a subtotal of $75 or more. Please add items to your cart and continue to the checkout page. Then, enter your shipping address and we can provide the exact shipping cost. Please click here for more information on Shipping & Delivery.

For packages delivered to a freight forwarding company, BH Cosmetics is not responsible for any lost, missing, or damaged goods. Unfortunately, we cannot make any exceptions to this policy.

The Billing Address MUST match the address on your credit card. Do not use the Freight Company address as your billing address as this may cause your order to be delayed.

Unfortunately, we are unable to make changes to the address once the order is placed. We are not responsible for orders that are lost during shipping due to error in address entry.

Please click here to view the status of your orders.

Afterpay orders are delivered within our standard shipping timeframes like any order from bhcosmetics.com. Free standard shipping for purchasers in the domestic US is available for orders over $40.

Visit our Shipping Page for more information.

Visit the Afterpay website here for a comprehensive list of FAQs and check out Afterpay’s Privacy Policy found here.

If you have a question about your Afterpay account, please contact the Afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

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Due to the accessibly-priced nature of our products, we are unable to offer returns or exchanges as of 11/01/2019. All sales are final. We want to keep our products affordable for everyone, and this helps us do that! Please see Return & Exchanges Policy.

Due to the accessibly-priced nature of our products, we are unable to offer returns or exchanges as of 11/01/2019. All sales are final. We want to keep our products affordable for everyone, and this helps us do that!

Unfortunately, we do not offer exchanges.

Due to the accessibly-priced nature of our products, we are unable to offer returns or exchanges as of 11/01/2019. All sales are final. We want to keep our products affordable for everyone, and this helps us do that! Please see Return & Exchanges Policy.

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Customers are responsible for all customs and/or import fees charged. Unfortunately, we have no control on the application of these fees as they are determined by the country and territory of delivery. 

Customs fees are separate from the shipping cost you paid upon placing your order.

Each country’s Customs & Import regulations are different and can fluctuate by value of the order.  We recommend contacting your local customs agency for more information.

By law, we cannot lower the invoice value or send the order as a gift. No exceptions.

All the prices shown on our website and on order/shipping confirmations are in US Dollars. If you paid with an international credit card, the currency conversion will take place through your financial institution. (NOTE: Depending on your financial institution, you may be charged a currency conversion fee)

Credit Card – Visa, MasterCard, American Express, and Discover Debit Cards – All debit cards with a Visa or MasterCard logo Pre-paid Cards – All pre-paid cards with a Visa or MasterCard logo as well as Apple Pay, PayPal and Amazon Pay

We proudly offer an amazing high-quality product at the very best prices possible.   We are able to do this because we have established strong relationships with our manufacturing partners and have always maintained that we want to deliver the best possible product for the price.   When we do have offers, sales, or promotions, kindly keep in mind the following:

Discounts are based on product subtotal, not including taxes & shipping costs. We are able to allow only one coupon code at a time, and cannot combine coupon codes. Exclusions may apply, please review the sale terms carefully. Coupon codes are not eligible on orders that include Hauls.  “Free Gift” promotions are available while supplies last & are subject to change. Coupon codes cannot be applied retroactively. Sale prices are only available for the stated period of the sale Coupon code discounts may not apply to hauls, bundles & sale items, unless otherwise stated in the terms of the sale. BH Cosmetics is not responsible for coupon codes posted on third party sites with incorrect information.

If the gift card is associated with your account, then you can check the balance by using the link provided in the gift card email. If the gift card is not associated with an account, then you can submit a customer service inquiry with your order number or gift card code to check the balance.

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

Just shop bhcosmetics.com and check out as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log in to your Afterpay account. Then complete your order – it’s that easy!

Please note, all items in your shopping bag must be eligible for Afterpay, and the bag value must be between $35 and $1000.

You can read more about Afterpay here.

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an Afterpay account.

All Afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

If funds are not available at the time the automatic payment is due, you will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.

Please see Afterpay Payment Purchase Agreement here.

Yes, your bag value must be between $35 and $1,000 to use Afterpay on bhcosmetics.com.

Yes, you may also use a BH gift card with Afterpay to pay for your purchase as long as your order total is between $35 and $1,000.

Afterpay is not available on purchases of gift cards. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Discounts and coupons are not valid for gift card purchases. The purchase of a digital gift card does not apply toward subtotal in reference to free shipping offers.

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Please check with the courier, members of your household and neighbors to see if the package was delivered and held for safe keeping. If you do believe the order was in fact lost, please contact support@bhcosmetics.com. 

We are sorry that you had issues with your order and will do our best to make it right.

Please email us at support@bhcosmetics.com and provide your order number along with a photo of what was received.

Note that international customers are eligible for a refund or gift card only. Domestic customers may be eligible for a replacement. 

All damaged/missing or wrong items must be reported to us within 7 days of receiving your package. Keep in mind, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

If you purchased your item at a retailer, please check with the retailer on issues with your order.

Once the order has been placed, it is immediately sent to our Distribution Center to begin processing. Therefore, we are unable to cancel or change an order once it is placed.

We do our best to make sure your order is shipping quickly, and completely.  However, from time to time, there may be instances when the full order cannot be shipped.   This would be due to one or more of the following reasons:

Item(s) not available / out of stock

Item(s) purchased exceeded maximum allowable per item limit (within 30 days). Typically 10 units per item.

In rare circumstances, we will need to cancel an order.  This is usually because of difficulty in processing payment information which is sometimes due to inconsistent billing address or zip code information provided with credit card.

 

Prior to cancelling any order, we will first reach out to you to verify and/or correct credit card details, billing information and/or shipping information.   

In the unlikely event that we do need to cancel your order, we will send you an email confirming that your order was cancelled.  You will not be charged for any order that was cancelled. 

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We currently do not carry sample products. Beauty Collaboration requests must go through our PR Department. Please send your request along with your social media channels and links by email to PR@bhcosmetics.com.

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BH Cosmetics is proud to be a 100% cruelty-free brand. We’re fully committed to providing customers with products that are unsurpassed in safety and quality, and adhering to legal requirements wherever we do business. We do not test any products or ingredients on animals, nor do we ask others to test on our behalf. Additionally, we require our manufacturers to sign a legally binding document stating that they do not test our products on animals.

We guarantee the Authenticity of all products purchased through BH Cosmetics online. When purchasing your product at BH Cosmetics you can expect the following:

Exclusive formulation and ingredients (beware of imitations)

High quality pigmentation of colors

Original design and packaging

No animal testing

Order processing and shipment out of California, USA  or Wuppertal, Germany

A full ingredient listing can be found on every product page. If you are wondering whether a product you’re interested in contains a particular ingredient, just click the “Ingredients” tab near the bottom of the product page.

Ingredient Sourcing- Questions regarding where specific ingredients are sourced and derived from is proprietary information. BH Cosmetics work closely with our suppliers as partners; we collaborate with our labs to assess the safety of all proprietary ingredients before using them in our products. We conduct proper safety and quality control tests during product development and manufacturing. All finished products undergo a full safety assessment and validation of finished products performed by a third-party testing facility.

Animal Derived Ingredients- Some of our products may contain animal-derived ingredients and are therefore not considered vegan. For further information on any given product, just click the “Ingredients” tab on its product page.

Vegan Products- BH Cosmetics carries a beautiful selection of vegan products. To view our full collection of Vegan products - simply type "vegan" into the search box.

Allergens- BH Cosmetics does not guarantee that any ingredients or products were produced in an allergen-free environment.

Palm Oil- BH Cosmetics is committed to advocating for and sourcing palm oil responsibly. We continue to work with suppliers, communities, and knowledgeable organizations to find ethical and sustainable solutions for doing so.

Makeup brushes can develop a lot of dirt and bacteria, but regular care and cleansing of your makeup brushes can keep them and your face clean and healthy. Keeping your brushes in good condition by washing them regularly will provide you with brushes that will last longer without the need to replace them.

Here are some tips on how to clean your makeup brushes.

1. Using the BH Studio Pro Makeup Brush Cleaner, spray onto a tissue or directly onto the brush hairs and lightly stroke the brushes across the tissue. Repeat by spraying the hairs again if necessary until there is no remaining color left on the tissue. Make sure the brush hairs are always pointing downward - this will help prevent any liquid from getting into the ferrule (metal part) or down into the handle for brushes that don’t have ferrules. Rinsing with water is not required.
 
2. For a deep cleaning, use our Studio Pro Dual Cleansing Brush Pad. The textured rubber tool has large and small ridges that penetrate deep into bristles, causing friction that effectively removes all traces of pigment and impurities. Simply place the pad in the palm of your hand, add water and brush cleaner or any gentle cleanser, swirl bristles on the pad until clean, then rinse well.

3. After you have thoroughly cleansed your brushes, gently brush them on a clean tissue or paper towel to remove any excess brush cleaner. Lay them on a paper towel, tissue or regular towel to dry on their side. At this point, it’s a good idea to reshape the brush to prevent splaying. Lay kabuki brushes and any other stand-up brush on their side. Never let them dry with brush hairs up in a brush holder. The liquid can run down into the ferrule and over time will break down the glue holding the brush together.

4. Lastly, let brushes dry completely before using. Dry time will vary, depending on size and brush density.

Although we always strive to keep your favorite items in stock— occasionally our most popular items do sell out! You cannot purchse a discontinued or out of stock item, however we work hard to ensure that we restock items as soon as possible.

If an item is labeled “Limited Edition,” we will not receive additional stock it when it sells out — don't wait to purchase limited edition products!

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If you are having trouble placing your order, try closing your browser window and retrying. If that does not work, clear your cookies and browser history.

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and see your order history.

We have recently upgraded our website, requiring all customers to set new passwords. If you have an account with us and your login is not working - please enter your first name, last name, email address and password in the "Create Account" section on the account page. You'll be sent a verification email and be able to login and see your order history.

If you are experiencing technical issues please send a screen-shot of your issue / error to support@bhcosmetics.com or feel free to contact our customer support team to assist you with placing your order.

Write Us

Hi Beauty! Please use the form below to contact us. If you’ve already submitted an inquiry, be assured that we are working diligently to respond. Please do not submit multiple inquiries as this will slow down our response time.

As a reminder, orders take 1-3 business days to process and leave our Los Angeles warehouse. Please click here for more shipping and delivery information.



PR Inquiries

PR@bhcosmetics.com

Wholesale Inquiries

wholesale@bhcosmetics.com

Affiliate Inquiries

Affiliate@bhcosmetics.com

Customer Service

855-935-1322

7 am - 5 pm PT

Monday - Thursday

7 am - 3 pm PT
Friday